Outsourced Customer Service Center

 

Montage provides both inbound and outbound customer contact services, specializing in high-touch programs for small and large companies alike.  We operate two call centers - in Minnesota and South Dakota - that serve clients across the United States and Canada. We're larger than just a call center — Montage also handles live chat and other on-line contact experiences. 

 

   •     Inquiry Handling

   •     Service Dispatching

   •     Sales Support Services

   •     Complaint Resolution Management

PRODUCT SUPPORT

 

We have long-term relationships with medical device clients, and help to manage their product offerings.  We handle all manner of product support calls - from fielding customer inquiries, to resolving complaints, to helping medical professionals calling from emergency rooms with product questions.  Our work for one Fortune 100 client has required our brand ambassadors to be cross-trained on thousands of different products, to ensure the best response to caller inquires.

 

MARKETING SUPPORT

 

Our contact center supports the sales and marketing needs of many clients - including a Fortune 100 medical device supplier, and vendors to the Mayo Clinic.  We've been involved in lead development, product introduction campaigns, and outbound surveys. We've also assisted with sales seminar registration, and have handled calls for post-event follow-up.